Privacy Policy | Uptimeplus

Introduction

Welcome to Uptimeplus by WL-STD ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Our uptime monitoring service is designed to help you keep track of your websites and services, ensuring they remain operational and accessible to your users. In providing this service, we collect and process certain data.

This Privacy Policy applies to all visitors, users, and customers of Uptimeplus. By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect, use, and store different kinds of personal data about you, which we have grouped as follows:

Identity Data: Includes first name, last name, username or similar identifier.
Contact Data: Includes email address, phone number, and billing address.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our service.
Usage Data: Includes information about how you use our website and service.

Monitoring Data

As part of providing our uptime monitoring service, we collect data about your websites and services, including:

URLs being monitored
Response times
HTTP status codes
Uptime statistics
Error messages

How We Use Your Information

We use your information in the following ways:

To set up and maintain your account
To provide our uptime monitoring service
To notify you about downtime and issues with your monitored websites and services
To process payments for our subscription services
To improve our service and user experience
To communicate important service updates
To respond to your queries or requests
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your own interests or fundamental rights and freedoms.
Legal obligation: Processing is necessary to comply with our legal obligations.
Consent: You have given consent to the processing of your personal data for specific purposes.

Our Commitment to Privacy

At UptimePlus, we assure you that:

No Selling of Information: We never sell your personal information or rent it to any third party.
Limited Sharing: We only share your information with service partners who are essential for providing our services (such as payment processors), and they are also obligated to maintain the confidentiality of your data.
Limited Use: We use your data solely for providing, improving, and personalizing our services for you.
Transparency: We are always transparent about what data we collect and how we use it.

Our goal is to build a relationship based on trust with our users. Your information is entrusted to us, and we take this responsibility very seriously.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These include:

Encryption of sensitive data
Secure access controls and authentication
Regular security assessments
Staff training on data protection
Physical and technical security measures for our servers

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For customers, we typically keep account information and monitoring data for the duration of your subscription plus an additional period after termination for backup, archival, and legal purposes. Usage logs and technical data may be retained for a shorter period.

Your Legal Rights

Depending on your location, you may have various rights regarding your personal data, including:

Access: The right to request copies of your personal data.
Rectification: The right to request that we correct incomplete or inaccurate data about you.
Erasure: The right to request that we delete or remove your personal data.
Restriction: The right to request that we suspend the processing of your personal data.
Portability: The right to request the transfer of your personal data to you or a third party.
Objection: The right to object to the processing of your personal data.
Withdraw consent: The right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

Our service uses cookies and similar tracking technologies to distinguish you from other users of our service. This helps us provide you with a good experience as you navigate through our website and allows us to improve our service.

We use the following types of cookies:

Essential cookies: Required for the operation of our website and services.
Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
Functionality cookies: Enable us to personalize our content for you.
Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our service may become inaccessible or not function properly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By email: [email protected]

Last Updated: April 4, 2025